WHAT WE DO

Tailored Solutions for Your Unique Vision

Welcome to Hirsch Management, where we unlock the full potential of your hotel and bring it to new heights of success. With a passion for innovation and a commitment to excellence, we offer a comprehensive range of services tailored to your every need, with our core focus on hotel rental and providing a 360-degree service plan.

We are the right partner for you, if …

… you are dreaming of retirement but struggling to find passionate Nachfolger.

… you own a hotel and you would like to rent it, so it keeps it own charm.

… your hotel is not reaching the levels of success you've planned.

… you feel overwhelmed with the countless tasks running a hotel

… you would like to own a hotel with low-risk investment but don’t know how?

At Hirsch Management, we understand that your hotel is an expression of your dreams and aspirations. That's why our services are customized to align with your unique vision. We offer you our hotel rental service, providing you with the opportunity to retire or invest in a low-risk venture while entrusting your property to our expert team. With our extensive industry experience, we manage all aspects of your hotel's operations, including financial control, human resources, marketing, promotion, and service production. Our professionalism, reliability, and deep understanding of the hospitality sector ensure that your hotel flourishes under our care.

We take the time to listen and understand your goals, collaborating closely with you to create a personalized service plan that reflects your hotel's distinct character. With our expertise and unwavering dedication, we bring your vision to life, ensuring that every aspect of your hotel exceeds expectations.

Give all the management volume and annoying tasks to us

You love to manage your hotel by yourself, but you are struggling with some problems? At Hirsch Management, we understand the complexities of the hospitality industry, and we provide a comprehensive range of services and solutions tailored to the needs of existing hotels. Our 360-degree approach ensures that every aspect of your hotel's management and promotion is taken care of, so you can focus on what you do best – delivering an exceptional guest experience.

From the very foundations of your hotel's online presence, we handle everything from marketing and branding to social media management with the goal of increasing the visibility in the real and digital world. No matter which problem you are struggling with, we are here to help you and find individual solutions.

We work in the one of the best regions of Austria

Our activity it is focused in the following beautiful places, we just operate in this strict region to assure the best level of quality:

Zell am See
Kaprun
Saalbach - Hinterglemm
Maria Alm
Saalfelden am Steinernen Meer
Leogang
Kitzbühel
Salzburg City

HOTEL, B&B AND GUESTHOUSE MANAGEMENT

We manage the most critical part of the business so you can switch off worry-free and get the returns on your investment

- Branding concept

- Product definition

- Creation of the goals, the vision and the mission

- Creation of roadmaps and canvas business plans

- Creation of the discourse

- Creation of the associated emotions

- Determination of the WOW effect

- User experience

- Automation of processes

- Implementation of the "Auto booking" process

- Implementation of the "Auto check in/out" process

Process

- Quality control

- Preparation of the process manual

- Process standardisation

- Complete hotel management

- Independent and autonomous management

- General hotel day-to-day business

- Check In/Out Management

- Maintenance

- Pantry and Restaurant Management

- Bar Management

- Cleaning Services

- Room Preparation

- Reception area management

- Stock list and stock management

- Purchasing

- Planning and organization

- Laundry management

- Participation in trade fairs and industry congresses

- Updating and innovation of processes

- Innovation and implementation of new productive processes

- Implementation of novelties in the industry

- Use of the latest technologies that bring greater comfort to customers

- Participation in social events

- Agreements with private companies to carry out product tests/sandbox in the hotel

- Cooperating with international plans to improve tourism

CONTROLLING
Good results are only achieved thanks to absolute project control as well as innovation and investment in processes. Therefore, one department will deal exclusively with these issues.

- Activity accounting

- Cost accounting by cost center or productive area

- Increase in sales, margins and profit

- Reporting

- Preparation and follow-up of budgets

- Control of deviations

- Management with different scenarios and outlook for exceptional situations (COVID lockdown and other disasters)

- Accounting

- Collection and payment management

- Archive and document management

- General administration

- Legal advice

- Follow-up of KPIs and Balanced Scorecard

- Data Protection Protocol

- Protocol for the prevention of money laundering

- Maintaining ISO quality and processes

- Eco-label and CO2-neutral

- Reports on remuneration recording

- Protocol for the prevention of sexual harassment on the grounds of gender

- Information Society Services and Electronic Commerce Act

- Compliance Manual

- Covid 19 protocols

- Hazard Analysis and Critical Control Points

- Food Safety Commitment

- Allergen cards

- Accessibility and equality plan

- Protocols against slave labor

- Search for internal staff

- Search for external staff; outsourcing (e.g. gardening, repairs)

- Work organization

- recruitment

- Settlement of internal conflicts

- Allocation of tasks within the organization chart:

a) Reception

b) Cleaning

c) Catering

d) Maintenance

e) Accounting and collection

f) Security

g) Human Resources (HR)

h) Sales and Marketing

i) Purchasing

j) Management

k) Food and Beverage Service

l) Information Technologies (IT)

ADVERTISING AND MARKETING

We know exactly the sales process in different fields and thanks to our creativity and resources we achieve a high level of excellence in the presales, postsales and lead generation phases

- Advertising

- Website maintenance

- Social networks

- Implementation of ERP and reservation management tool

- CRM management

- Positioning in Google and other search engines

- Use of the B2B channel

- Use of the B2C channel

- SEO and SEM Online

- Content creation

- Photography

- Graphic output

- Use of opinion leaders and influencers

- Creation of funnels and nodes to acquire new leads

- Strategic alliances with hotel and trade associations, other hotels, gastronomy and tourism groups

- Building a member network

- Establishment of an opinion leader network

- Merchandising design

- Advertising offline

- Visibility in the real world

- Seal of quality

- Inclusion in guidebooks such as Guide Michelin, Guide du Routard, Falstaff-Guide and others

- Appearance in online maps, GPS, Via Michelin, etc.

- Posters and signs on arrival

- Supervision of the communication channels

- Maintaining contact with the platforms

-Customer care by e-mail

-Customer care on the phone

-Customer care via WhatsApp

- Social networks

- Evaluation of online comments: Motivation, where do they appear, portals, etc.

- Support of blogs and forums

- Press and public relations

shhht!....the secret is to pay attention to every detail.

Interested in our services? We’re here to help!

We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.

Our three business branches: we focus where we could be key partners for you

01We rent and manage your hotel

Our 85% of our activity it is renting and managing our own hotels.

02 We improve your hotel management

In addition, we could bring our expertise to your hotel mentoring, analysing and improving the weak areas of your product. That represents the 10% of our business.

03 We look for business opportunies

We could promote your products and solutions for the hospitality industry through our network and mentoring/consultancy activity. maybe you have the perfect solution for some of our clients needs.

Frequent Asked Questions from our Meetings

Below you can find answers to the most common questions.

Which do you prefer? Rental, management or hybrid contracts?

We are more comfortable with rental contracts. However, depending on your economic expectations and return on investment, we can also consider hybrid and management contracts.
Do you accept all types of structures regardless of size?

No. We only work with hotels, gasthaus and B&Bs with 10 rooms or more. We do not work with chalets or holiday flats.
In which places are you looking?

Right now we are looking for hotels to manage in Zell am See, Kaprun, Leogang, Saalbach-Hinterglemm,. Kitzbühel and Salzburg.
Do you have your own staff or can you keep the contracts of the previous management?

We normally keep the staff already working in the Hotel, we are flexible on this point.
How long are the rental contracts you prefer?

We are looking for long term relationships, which is why we normally do rental contracts of 8 to 15 years.

We work in the one of the best regions of Austria

We manage the most critical part of the business so you can switch off worry-free and get the returns on your investment

CONTROLLINGGood results are only achieved thanks to absolute project control as well as innovation and investment in processes. Therefore, one department will deal exclusively with these issues.

shhht!....the secret is to pay attention to every detail.

Interested in our services? We’re here to help!

01We rent and manage your hotel

02 We improve your hotel management

03 We look for business opportunies

Frequent Asked Questions from our Meetings

Which do you prefer? Rental, management or hybrid contracts?

Do you accept all types of structures regardless of size?

In which places are you looking?

Do you have your own staff or can you keep the contracts of the previous management?

How long are the rental contracts you prefer?

More questions...?

CONTROLLING
Good results are only achieved thanks to absolute project control as well as innovation and investment in processes. Therefore, one department will deal exclusively with these issues.